Payment
Every amount due has a pay page with the exact amount and a deadline. Pay by GCash, Maya or bank transfer and send the proof on that page. A payment counts only once we have checked it against our account and approved it. Items are held until the deadline, and for a short while longer while a submitted proof is checked.
Pre-orders
Pre-orders are non-cancellable. Pre-order allocations are distributed fairly based on the quantity we receive from our suppliers, at the shop’s discretion.
The balance is due after we announce your allocation. The deposit for any box you do not get is applied to your balance unless you choose a refund. Case orders may be fulfilled as 12 boxes.
Delivery for pre-orders is charged separately when your boxes arrive.
Refunds
Refunds go back to the original payment method. Amounts paid with store credit are returned as store credit.
Invoices
We issue our own sales invoices and credit notes as a record of each sale. They are not official receipts or invoices for BIR purposes.
Problems
Use Report a problem on any order. We respond within 7 days, usually sooner.